Privacy Policy and work policy of GET8 LLC

The following basic concepts are used in this document:
automated processing of personal data – processing of personal data using computer technology;
blocking of personal data – temporary termination of processing of personal data (except for cases when processing is necessary to clarify personal data);
personal data information system – a set of personal data contained in databases and information technologies and technical means that ensure their processing;
processing of personal data – any action (operation) or a set of actions (operations) performed with or without the use of automation tools with personal data, including collection, recording, systematization, accumulation, storage, clarification (updating, modification), extraction, use, transfer (distribution, provision, access) blocking, deleting, or destroying personal data;
company or operator – a legal entity that independently or jointly with other persons organizes and / or performs the processing of personal data, as well as determines the purposes of processing personal data, the composition of personal data to be processed, actions (operations) performed with personal data;
personal data – any information relating directly or indirectly to a specific or identifiable natural person (personal data subject, user);
provision of personal data – actions aimed at disclosing personal data to a certain person or a certain group of persons;
dissemination of personal data – actions aimed at disclosing personal data to an indefinite group of persons (transfer of personal data) or at making personal data available to an unlimited number of persons, including publishing personal data in the mass media, posting it in information and telecommunications networks, or providing access to personal data in any other way;
cross-border transfer of personal data – transfer of personal data to the territory of a foreign state to an authority of a foreign state, a foreign individual or a foreign legal entity;
destruction of personal data – actions that make it impossible to restore the content of personal data in the personal data information system and (or) as a result of which the material carriers of personal data are destroyed;
The Company is obliged to publish or otherwise provide unrestricted access to this Personal Data Processing Policy in accordance with Part 2 of Article 18.1. FZ-152;
A widget is an auxiliary computer program placed in the Program's workspace and designed to solve a certain list of tasks. The Company has exclusive rights to all widgets mentioned in these ПолиткахTerms and Conditions.
program – a computer program "amoCRM" ("amoCRM") (both as a whole and its components), which is a collection of data and commands presented in an objective form, including the source text, database, audio-visual works included by the Copyright Holder in the specified computer program, as well as any documentation on the software. its use.
copyright holder-Joint-Stock Company "amoCRM" – a Russian legal entity that has the full scope of exclusive rights in relation to the Program;
user – an individual who directly uses the Program. The User can be a Customer, an employee of the Customer, or any other person who has obtained the right to use the Program legally;
customer – any person, regardless of its legal form, who is interested in the Services provided by the Company;
resource – a site located at the following address on the Internet: get8.ru.

General provisions

1.1. This document regulates the relations between GET8 LLC (hereinafter referred to as the Company or Operator or Us) and the User regarding the provision, use and payment of software (hereinafter referred to as widgets) developed by the Company, as well as the provision of services and processing of personal data of the User.
1.2. We process and ensure the security of your personal data in accordance with the requirements of the Constitution of the Russian Federation, Federal Law No. 152-FZ "On Personal Data", and other applicable legal requirements in the field of personal data processing and protection.
The Policy applies to all our processes on the Resource and in the Services in which we process your personal data, as well as to the departments involved in these processes. The policy is strictly implemented by the managers and employees of all our structural divisions.
1.3. Emails, invoices and other documents sent by the Company are legally binding, and their processing is carried out on working days in accordance with the Company's working schedule. If there are two or more versions of the same document sent by different letters, the document sent last is considered valid. At the same time, the parties to this document are required to exchange the original documents required for accounting and tax accounting, as well as documents that change or supplement the terms of the Agreement.
1.4. All disputes arising out of this agreement are resolved in accordance with the legislation of the Russian Federation.
1.5. Everything that is not regulated by the Agreement and these Policies is governed by the provisions of the current legislation of the Russian Federation.
1.6. These Policies may be changed unilaterally by posting the changed text at get8.ru with a mandatory indication of the date when the changes were accepted. However, the changes do not apply to relationships that have arisen on the basis of a Contract signed before the corresponding change. By signing the Agreement, the parties accept the provisions of these Policies to the extent that they are not amended or supplemented by the Agreement.
1.7. The Parties undertake to comply with the terms of this document.

Privacy policy

2.1. Purposes of personal data processing.
2.1.1. Processing of personal data using widgets is carried out to provide the User with access to the services, information, and functionality of the widget, as well as to send informational messages about new products, services, special offers, and critical notifications.
2.1.2. Processing of personal data is necessary to exercise the rights and legitimate interests of the Company or third parties, or to achieve socially significant goals, provided that the rights and freedoms of the personal data subject (user) are not violated.
2.2. Categories of personal data processed.
Depending on the widget settings, the following data categories are processed:
Voluntarily provided data: first name, last name, patronymic, phone number, e-mail address (email).
Data required for the widget to function: data entered by the User when interacting with the widget (for example, filling out forms, sending requests).
Other personal data provided by the User on their own initiative.
The Operator does not process special categories of personal data under any circumstances.
2.3. User Rights.
The user has the right to refuse to receive informational messages by sending an email to the email address info@get8.ru marked "Unsubscribe from notifications".
The User has the right to:
receive information about the purposes, methods of processing, and categories of personal data being processed.
request clarification of their personal data, their blocking or destruction if there are grounds;
send requests regarding the processing of personal data to the following address: info@get8.ru;
revoke consent to the processing of personal data by written request.
2.4. Data processing.
2.4.1. The Company processes personal data on the basis of the following principles:
legality and fair basis;
restrictions on the processing of personal data to achieve specific, pre-defined and legitimate goals;
preventing the processing of personal data that is incompatible with the purposes of personal data collection;
preventing the association of databases containing personal data, the processing of which is carried out for purposes that are incompatible with each other;
processing only those personal data that meet the purposes of their processing;
compliance of the content and volume of personal data processed with the stated purposes of processing;
preventing the processing of personal data that is excessive in relation to the stated purposes of their processing;
ensuring the accuracy, sufficiency and relevance of personal data in relation to the purposes of personal data processing;
destruction of personal data after the purposes of their processing have been achieved, or in the event that it is no longer necessary to achieve these goals, if the Company is unable to eliminate the violations of personal data committed, unless otherwise provided for by federal law.
2.4.2. Legal grounds for processing personal data.
The Company processes users ' personal data on the basis of:
consent of the personal data subject;
execution of a contract to which the personal data subject is a party.
2.4.3. The Company has the right to use depersonalized data about the User's interaction with the widget for analytical purposes (for example, improving the functionality).
2.4.4. Depersonalized data is not transferred to third parties, except in cases necessary for the operation of the service (for example, hosting providers). At the same time, a person or company that processes personal data on behalf of the Company must comply with the principles and rules for processing personal data provided for in Federal Law No. 152.
2.4.5. The Company guarantees the confidentiality of the User's personal data, except for cases stipulated by the legislation of the Russian Federation.
2.4.6. Cross-border transfer of personal data.
The Company does not transfer personal data across borders.
2.4.7. Information about the user must be excluded from available sources of personal data at any time at the request of the user or by a court decision or other authorized state bodies.
2.5. How do we ensure the security of personal data?
2.5.1. We carry out actions aimed at protecting your personal data from unauthorized interference, unauthorized attempts to access information, disclosure or destruction of personal data. In particular, we have:
identified those responsible for organizing the processing of personal data;
familiarized our employees with the rules for processing and protecting personal data described in this Policy, with other local acts on personal data processing and establishing procedures aimed at preventing and detecting violations of the legislation of the Russian Federation, eliminating the consequences of such violations, and conducted training;
we have implemented the necessary organizational and technical measures in accordance with the legal requirements.
2.5.2. In order to protect personal data and information security on a systematic basis, we also:
we monitor the measures taken to protect personal data, taking into account the level of security of the systems, and also provide:
security of paper media (if we use them for processing personal data);
establish rules for access to personal data processed in the personal data information system;
we assess the damage that may be caused to the subjects of personal data;
we carry out internal control and audit of the compliance of personal data processing with the requirements of the legislation and our local acts;
ensure that all actions performed with personal data are registered and recorded in the personal data information system;
we apply the procedure for assessing the compliance of information security tools that has passed in accordance with the established procedure;
we provide accounting for machine-generated personal data carriers;
we detect facts of unauthorized access to personal data and take measures to respond to them, including measures to detect, prevent and eliminate the consequences of computer attacks on personal data information systems;
we take measures to restore personal data that has been modified or destroyed as a result of unauthorized access to it;
identify threats to the security of personal data when processing them in the systems;
we constantly monitor data protection risks, train our employees, and adhere to best practices to ensure that your personal data is properly protected.
2.6. Personal data is stored for no longer than it is required to fulfill the purposes for which it was collected, including for fulfilling legal, tax, accounting or other obligations applicable to us.

Company's Widget Licensing Policy and Terms

3.1. General provisions.
3.1.1. Widgets are provided to the User under the license terms set out in this document, and the use of widgets is regulated by this document.
3.1.2. The User's consent to the terms of this document is considered automatically concluded when installing and further activating the widget, provided that the widget is installed freely, voluntarily and in its own interest.
3.2. Rights and obligations of the parties.
3.2.1. The Company may make unilateral changes to the widget's functionality, interface, and code without prior consent.
The user. Updates are applied automatically when the amoCRM service is available.
3.2.2. The Company has the right to send general, informational and advertising notifications to the User within the framework of the Privacy Policy.
3.2.3. The Company has the right to disable access to the widget in case of late payment of the license fee.
3.2.4. Prohibition of modification and copying: The User is not entitled to modify widgets, as well as copy code, except in cases stipulated by other documents concluded between the User and the Company.
3.2.5. Compliance with the license terms: The User must use widgets exclusively in accordance with the amoCRM terms of use.
3.2.6. In case of non-payment from the end of the test period, the Company has the right to cancel the license and disable access.
3.2.7. Receiving advertising and informational messages is carried out with the consent of the personal data subject, expressed by a separate mark (tick) or signing consent when installing / activating the widget.
3.2.8. The Company has the right to make changes to the terms of use of widgets unilaterally. Moreover, continuing to use the widget after making changes means agreeing to the new terms and conditions.
3.2.9. The Company undertakes not to disclose personal data of the Widget User without their consent, except in cases stipulated by the law of the Russian Federation.
3.3. License Terms and Conditions.
3.3.1. The Company is obliged to grant the User the right to use widgets within 3 business days from the date of payment.
3.3.2. The license is issued daily and around the clock.
3.4. Technical support.
The Company undertakes to eliminate software failures caused by the Company, based on the User's request to technical support through the communication channels specified on the Company's website in the support section.
3.5. Payment and testing.
3.5.1. The user can test the widget for 14 days free of charge.
3.5.2. Failure to pay the license fee within the established time limit is considered a refusal.
3.6. Liability of the parties.
3.6.1. The Company is not responsible for losses, lost profits or consequences of failures in the widget, including:
technical failures (server crashes, no internet connection).
force majeure (force majeure);
errors or incorrect use of the widget by the User.

Service Delivery Policy

4.1. The Contractor guarantees the availability of sufficient qualifications, as well as organizational, labor, financial, and material resources necessary to provide Services in the interests of Customers.
4.2. This Policy contains the general terms and conditions and procedures for the provision of Services and is applied to the extent that the relationship between the Contractor and the Customer is not regulated by the relevant Agreement. For the avoidance of any doubt, the Contractor confirms the following:
The Contractor and the Customer have the right to supplement and change the provisions of this Policy by including the relevant terms in the Contract;
If the text of this Policy contradicts the provisions of the Contract concluded between the Contractor and the Customer, the provisions of the Contract apply;
If there are no provisions in the Contract concluded between the Contractor and the Customer, the provisions of this Policy apply.
4.3. The Contractor has the right to involve third parties in the provision of Services. At the same time, the Contractor is fully responsible for the provision of Services by such third parties and guarantees the quality of their provision.
4.4. The Contractor has the right not to start rendering Services, suspend their rendering or postpone the terms of rendering Services, if the Customer has arrears in payment for one-time and (or) periodic Services provided for in the Agreement.
4.5. The Contractor has the right not to start rendering Services, suspend their provision or postpone the terms of rendering Services, if the Customer has not provided access to the necessary systems (programs, Internet sites, services used).
4.6. The Customer undertakes to provide the Contractor with all the information necessary to perform the services in a timely and complete manner.
4.7. The Customer undertakes to provide the Contractor with access to the Program or other services of the Customer if this is necessary for the provision of services.
4.8. The Contractor and the Customer are obliged to appoint persons responsible for the interaction of the Parties regarding the performance of the Service Agreement.
4.9. The Customer has the right to receive information on the progress of the provision of Services, to request a list of persons authorized by the Contractor to service the Customer's equipment and Program, as well as to provide their wishes regarding the provision of Services.
4.10. If the Customer needs to purchase additional software, licenses, equipment, consumables, components or spare parts for the provision of Services, the corresponding purchase is carried out by agreement of the Parties, by and at the expense of the Customer.
4.11. One-time services.
4.11.1. The Contractor starts rendering one-time Services no later than 5 (five) business days after their full payment by the Customer and signing of the Agreement, unless another procedure is established by the Agreement.
4.11.2. The specific scope of one-time Services, their cost and terms of delivery are determined by the Contractor and the Customer in the Contract.
4.11.3. The Contractor has the right to change the terms of rendering one-time Services in a unilateral notification procedure in the absence of feedback from the Customer for more than 48 (forty-eight) hours by phone, email, Telegram, WhatsApp chat, or other communication channel agreed in the Agreement, as well as in the event of changes in any information provided by the Customer related to the process of providing one-time Services, as well as information about the persons who will be instructed on working with the Program (when providing the corresponding service).
4.12. Periodic services.
4.12.1. Periodic Services provided by the Company represent technical support and technical support for Users in the process of using the Program.
4.12.2. The scope of periodic Services provided by the Company is determined by the Contractor and the Customer in the Contract, taking into account the provisions of this section.
4.12.3. Unless otherwise agreed by the Parties in the Agreement, periodic Services are provided to the Customer at the basic level. The specifics of providing periodic basic-level Services are set out in paragraphs 4.1-4.10. of this Policy.
4.12.4. The basic level of technical support assumes monthly provision by the Contractor of the following periodic Services:
Providing assistance in solving technical problems (first line of support) related to the operation of the Program for Users, including providing answers to questions related to incorrect operation of the Program, resulting from errors of the Customer's employees or errors within the Program.
If the request ("ticket") is transferred to the second support line (developers), the user will be informed. Review and register the Customer's proposals for developing or modifying the functions performed by the Program, which can be taken into account and implemented in the new version of the Program.
4.12.5. Technical support is provided by the Contractor in the following ways:
Telephone line of Customer consultation in the amount not exceeding 20 (twenty) minutes during the working day;
Text line of Customer consultation (e-mail or instant messengers).
4.12.6. Requests for technical support are sent by the Customer by E-mail – support@get8.ru or other communication channels specified on the Company's website in the support section. The Contractor's response time to the Customer's request is determined by the nature of the questions that arise, but may not exceed two business days. The Contractor undertakes to take actions to resolve the problems that have arisen as soon as possible.
4.12.7. Technical support is provided by the Contractor in accordance with the Company's internal regulations.
4.12.8. Services are provided by the Contractor on working days, from 9: 00 to 18: 00, Moscow time.
4.12.9. The Parties may agree on a different scope or procedure for providing periodic Services in the relevant Agreement.
4.12.10. Services related to the elimination of significant Customer comments to the Program or the implementation of Customer suggestions for Program modification that are not directly related to the presence of errors within the Program are not included in the basic level of technical support. Any additional periodic Services that are not related to the basic level are provided on the basis of additional agreements or appendices to the Agreement.
4.12.11. The cost of periodic Services is determined by the Contractor and the Customer in the Contract and depends on the level of technical support and the number of Users.
4.12.12. The Contractor is not responsible for any delay in the provision of periodic Services, if such delay was caused by:
lack of readiness of Users or technical means of the Customer to provide Services;
technical failures (server crashes, no internet connection).
force majeure (force majeure);
failure of external means of communication (telephone lines, e-mail, Internet).

5. Storage and destruction of personal data

5.1. The Operator stores users ' personal data only for as long as it is necessary to fulfill the purposes for which it was collected, including for fulfilling legal, tax, accounting or other obligations applicable to us.
5.2. When determining the retention period, we take into account the volume, nature and sensitivity of personal data, as well as the potential risk of harm from unauthorized use or disclosure of personal data.
5.3. Unless otherwise provided by the legislation of the Russian Federation and we have no other grounds for processing personal data, we will destroy personal data in the following cases:
Upon achieving the processing objectives or in the event of no need to achieve these objectives, taking into account the retention periods of personal data;
Upon expiration of the consent period or upon withdrawal of consent (if there are no other grounds for processing provided for by law);
If illegal processing is detected, if it is impossible to ensure its legality.
5.4. Personal data recorded on electronic media is destroyed by us using the guaranteed destruction program. We delete personal data stored in our information systems by erasing records in our databases.

6. Final provisions

6.1. In all other matters that are not regulated by this Policy, we are guided by the provisions of the legislation of the Russian Federation and our local acts in the field of personal data processing.
6.2. We may make changes to this Policy. If changes are made, the current version of the Policy is posted on our website at: https://get8.ru/policies/